This Privacy Policy describes how intraecom.com (hereinafter « we », « our » or « us ») collects, uses, protects, and shares your personal information when you visit our website intraecom.com (hereinafter « the Site ») or make a purchase. We are committed to protecting your privacy and processing your personal data with the utmost diligence, in accordance with current regulations, particularly the General Data Protection Regulation (GDPR).
1. Collection of Personal Information
We collect various categories of personal information about you, particularly when you:
•Create an account: Name, first name, email address, password.
•Place an order: Name, first name, billing address, shipping address, phone number, email address, payment information (not stored directly on our servers).
•Browse the Site: Technical information such as your IP address, browser type, operating system, pages visited, duration of visit, location data (if enabled).
•Communicate with us: Content of your messages, support requests, feedback.
•Subscribe to our newsletter: Email address.
2. Use of Personal Information
We use the personal information collected for the following purposes:
•Order management: Process and deliver your orders, manage payments, returns, and refunds.
•Customer relationship management: Answer your questions, provide technical support, manage your complaints.
•Improvement of our services: Analyze Site usage to improve its operation, our products, and our services, personalize your user experience.
•Marketing and communication: Send you newsletters, promotional offers, and information about our products, if you have consented to receive such communications.
•Site security: Prevent fraud, protect the integrity of our systems, and ensure the security of our users.
•Legal compliance: Comply with our legal and regulatory obligations.
3. Sharing of Personal Information
We do not sell, trade, or rent your personal information to third parties. We may share your personal information with the following categories of recipients, only when necessary for the purposes described above:
•Service providers: Delivery partners, payment service providers, hosts, data analysis services, marketing agencies. These third parties are contractually bound to protect your data and to use it only for the services we entrust to them.
•Legal authorities: If required by law or if we believe in good faith that such disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Criteria used to determine retention periods include the duration of our relationship with you, the nature of the data, and our legal obligations.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. This includes SSL (Secure Socket Layer) encryption for transactions, firewalls, physical and logical access controls, and regular backup procedures.
6. Your Rights
In accordance with the GDPR, you have the following rights regarding your personal data:
•Right of access: Obtain confirmation that your data is being processed and, if so, access it.
•Right to rectification: Request the correction of inaccurate or incomplete data.
•Right to erasure (« right to be forgotten »): Request the deletion of your data under certain conditions.
•Right to restriction of processing: Request the restriction of the processing of your data in certain situations.
•Right to data portability: Receive your data in a structured, commonly used, and machine-readable format, and transmit it to another data controller.
•Right to object: Object to the processing of your data for reasons relating to your particular situation, or for direct marketing purposes.
•Right to withdraw your consent: Withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise these rights, please contact us at hello@intraecom.com. We undertake to respond to all legitimate requests within one month.
7. Cookies
Our Site uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. They help us to:
•Remember your preferences (e.g., language, shopping cart).
•Analyze Site traffic and understand how users interact with it.
•Personalize content and advertisements.
You can manage your cookie preferences via your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.
8. Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be published on this page with an updated date. We encourage you to regularly consult this page to be aware of any changes.
9. Contact
For any questions regarding this Privacy Policy or our data practices, please contact us at:hello@intraecom.com
LEGAL INFORMATION
This section brings together all the legal documents and important information concerning the use of our intraecom.com website and the services we offer. We invite you to carefully consult each of these documents for a complete understanding of your rights and obligations.
•Legal Notice: Mandatory information about the site editor, host, and contact details.
•General Terms and Conditions of Sale (GTC): The rules governing our online sales, including prices, orders, payments, deliveries, right of withdrawal, and warranties.
•Terms of Use: The terms and conditions of access and use of our website.
•Privacy Policy: Our commitment regarding the collection, use, and protection of your personal data.
•Refund Policy: The terms and conditions applicable to product refunds.
By browsing our site and making purchases, you acknowledge that you have read and accepted all of these legal provisions.