General Questions
What types of products do you offer?
We offer a wide range of modern furniture and home decor, including sofas, armchairs, tables, lamps, and much more. Our selection focuses on contemporary design, quality materials, and functionality.
Are your products new?
Yes, all our products are new and come directly from our manufacturing partners, renowned for their expertise and the quality of their creations.
How can I contact you if I have a question?
You can contact us via our contact form on the website, by email at hello@intraecom.com, or by phone at (+1)929-578-5169
. Our customer service is available Monday to Friday, from 9 AM to 6 PM.
Orders and Payment
How do I place an order on your website?
To place an order, simply browse our website, add the desired items to your cart, and then follow the steps of the checkout process. You will need to provide your shipping and payment information.
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express), PayPal. All transactions are secure.
Can I modify or cancel my order after placing it?
If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but this will depend on the progress of your order preparation.
Delivery and Returns
What are your delivery times?
Our delivery times vary depending on the product and your location. Generally, deliveries are made within 7 to 10 business days. You will find a more precise estimate on each product page and during the checkout process.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier’s website to track the progress of your package.
What should I do if I receive a damaged or non-compliant product?
If you receive a damaged or non-compliant product, please contact us within 30 days of receipt. We will ask for photos of the product and its packaging to assess the situation and arrange a replacement or refund.
What is your return policy?
You have [X] days from the receipt of your order to exercise your right of withdrawal. The product must be returned in its original condition and packaging. Return shipping costs are the responsibility of the customer, except in the case of a defective or non-compliant product.
Warranty
Do you offer a warranty on your products?
Yes, all our products are covered by a [10-year, as mentioned in your request] warranty. This warranty covers manufacturing defects and hidden flaws. For more details, please refer to our ’10-Year Warranty’ section.
Legal Information
Where can I find your Legal Notice and General Terms and Conditions of Sale?
Our Legal Notice and General Terms and Conditions of Sale are available at the bottom of our website. We invite you to read them carefully before placing any order.